Part-time Usher
Pittsburgh, PA
Part Time
Hall Management
Entry Level
Does This Sound Like You?
The Pittsburgh Symphony Orchestra is actively seeking top-notch, customer-focused individuals to join the team at Heinz Hall. If you have a passion for the arts and are looking for a part-time opportunity, focused on teamwork and customer service, consider a role as an Usher with the PSO. This is a part-time, on-site position located in the Cultural District, downtown Pittsburgh.
Who We Are:
The two-time 2018 GRAMMY® Award-winning Pittsburgh Symphony Orchestra is credited with a rich history of engaging the world’s finest conductors and musicians and demonstrates a genuine commitment to the Pittsburgh region and its citizens. Known for its artistic excellence for more than 120 years, the Pittsburgh Symphony today is lauded as the region’s international cultural ambassador. The Symphony’s mission is to engage, enrich, and inspire through unparalleled live musical experiences and is committed to their values of excellence, inclusivity, integrity, celebration, and enjoyment.
Job Purpose:
The purpose of this position is to provide premiere customer service for all patrons of Heinz Hall and to provide prompt, efficient, professional, and courteous assistance to Heinz Hall patrons.
Essential Duties and Responsibilities:
This is a part-time, non-exempt position with a starting hourly rate of $12.05/hour.
Pittsburgh Symphony, Inc. (PSI) provides equal opportunity to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, genetic information, ancestry, national origin, age, physical or mental disability,
marital status, veteran status, or any other class or category protected by local, state, or federal law.
The specific statements shown in each section of the description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.
The PSI recognizes that an individual with a disability may require a job modification/ accommodation to enable them to successfully perform a job function. Consideration will be given to such requests. Such requests should be directed to Human Resources.
The Pittsburgh Symphony Orchestra is actively seeking top-notch, customer-focused individuals to join the team at Heinz Hall. If you have a passion for the arts and are looking for a part-time opportunity, focused on teamwork and customer service, consider a role as an Usher with the PSO. This is a part-time, on-site position located in the Cultural District, downtown Pittsburgh.
Who We Are:
The two-time 2018 GRAMMY® Award-winning Pittsburgh Symphony Orchestra is credited with a rich history of engaging the world’s finest conductors and musicians and demonstrates a genuine commitment to the Pittsburgh region and its citizens. Known for its artistic excellence for more than 120 years, the Pittsburgh Symphony today is lauded as the region’s international cultural ambassador. The Symphony’s mission is to engage, enrich, and inspire through unparalleled live musical experiences and is committed to their values of excellence, inclusivity, integrity, celebration, and enjoyment.
Job Purpose:
The purpose of this position is to provide premiere customer service for all patrons of Heinz Hall and to provide prompt, efficient, professional, and courteous assistance to Heinz Hall patrons.
Essential Duties and Responsibilities:
- Act as the first point of contact for patrons as they enter the building, providing a warm customer-oriented experience.
- Scan patron tickets upon entering the Hall and escort patrons to their seats.
- Distribute program books/inserts to appropriate Hall locations and hand programs to patrons.
- Be familiar with handling ticket problems and patron complaints.
- Assist patrons with disabilities.
- Provide directions and respond to patron inquiries with a consistent customer service tone.
- Maintain a professional appearance and a courteous attitude towards all guests and staff at all times.
- Ability and willingness to work evenings and weekends a must! Ushers must be available for all regularly scheduled events on the Heinz Hall performance calendar.
- Experience working directly with the public.
- Prior Usher experience or classical music knowledge helpful, but not required.
- Outstanding customer services skills.
- Able to handle the stress of high customer demand in a hospitality environment.
- Ability to work independently and/or with others as needed.
- Ability to maintain composure and perform well under pressure.
- Ability to stand, walk, and be physically mobile for extended periods of time.
- Ability to problem solve and take initiative in crisis and emergency situations.
This is a part-time, non-exempt position with a starting hourly rate of $12.05/hour.
Pittsburgh Symphony, Inc. (PSI) provides equal opportunity to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, genetic information, ancestry, national origin, age, physical or mental disability,
marital status, veteran status, or any other class or category protected by local, state, or federal law.
The specific statements shown in each section of the description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.
The PSI recognizes that an individual with a disability may require a job modification/ accommodation to enable them to successfully perform a job function. Consideration will be given to such requests. Such requests should be directed to Human Resources.
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